FAQ

Our items are created for exclusivity so limited quantities per style are available. However, we do our best to keep pieces apart of our essentials collection in stock.

Members receive updates on item restocks and new arrivals first. Sign up for our text list to become a member

Elephant Eyes Co is based in the city of brotherly love, Philadelphia.

All sunglasses should be frequently cleaned and maintained to preserve the original design and functionality. Your Elephant Eyes Co sunglasses are best cleaned under running water, then dried with a microfiber cloth.

*Except where instructed otherwise based on lens material. Please see your care instructions included with your purchase.

We work closely with our trusted suppliers in China who make all our eyewear and merch by hand. We ensure everyone we work with uses ethical best-practice labor standards.

Unfortunately, we do not currently offer price adjustments. Discount codes are unable to be applied to orders once they have been processed. However, send us an email ASAP and we will try our best to accommodate you if your order is still in the "confirmed" status.

Please see our shipping policy for all information. Processing and shipping times around busier periods of the year such as release days and the holiday season can take a little longer so please keep this in mind.

*Due to COVID-19 shipping times may be impacted. We appreciate your patience

If you need assistance combining orders or changing sizes on clothing items, please reach out to us at info@elephanteyesco.com ASAP. We will do our best to accomodate you.

Currently, returns are not accepted. We do offer exchanges for size. Please see our policy page for information on how to initiate an exchange.

Don't see your question here? Please email customer service at info@elephanteyesco.com for assistance.