Shipping Policy

Orders are processed in the order they are received Monday-Saturday. Orders placed before 12pm est are shipped same day. Most orders containing in stock items are shipped within 24-48hrs of the purchase date.

*Please allow additional processing time for orders placed on or around release days and the holiday season. We will always do our best to get your items to you as quickly as possible.

Once your order is processed, you will receive an email with your tracking number provided. Please allow 48 hours for tracking information to update.

All US purchases are shipped via USPS with delivery ranging from 3-5 business days, location depending.

*During these unprecedented times, please allow USPS up to 7 full business days for delivery.

Purchases made outside of the US are shipped via UPS and DHL. Please allow up to 7 business days for delivery.

PLEASE NOTE: International orders are shipped DDU, which means the receiver is responsible for any applicable duties and taxes imposed by your country's customs.

*Due to COVID-19, customers based outside of the US may experience delayed delivery. We appreciate your patience with our carrier partners.

Please reach out to customer service at info@elephanteyesco.com if your order is not received within 14 business days.

International orders are shipped DDU, which means the receiver is responsible for any applicable duties and local taxes imposed by your country's customs. Payment of these amounts will be necessary to release your order from customs on arrival. If the order gets returned to us as a result of unpaid duties, shipping charges and return feesof 20% OR full amount whichever greater will be deducted from the refund.